SunEye Battery “Apparently Dead”.

If the SunEye battery level indicator on the device: Sun icon>>Tools icon>>”About Solmetric SunEye..” indicates 0% charge even after “charging”, it is likely that the charging circuit is not operating correctly. Seldom is the battery actually the culprit*. Before returning your SunEye for a battery replacement: 1. Install the latest version of SunEye software onto the device . Software […]

What direction does the Magnetic Declination shift the compass reading?

Compass direction is determined by the earth’s magnetic field and is offset from the true direction by a parameter called magnetic declination. The Solmetric SunEye 100/110 uses the convention that the top of the Skyline photo is south in the Northern Hemisphere (or north in the Southern Hemisphere). (Note that the top in SunEye 210 […]

Is logo field size limited in exported report?

  In the report, the maximum height your logo can be is 120 pixels.   If your image has a height greater than 120 pixels, the height of the image is set to 120, and the width is scaled proportionally.   For example if you had an image with height 308, width 440:   Height […]

How do I create a backup session before editing my skylines?

If you want to clone a session so you have a “pure” version before editing, you can do this using Windows Explorer. The sessions are normally found (default) in the  /mydocuments/Solmetric/suneye/sessions/  folder. Each session has a folder name in the following form: 2009_04_10.083516;session 1 If you wish to have two of the same session, you […]

How does SunEye deal with deciduous trees in the sunpaths?

Deciduous trees provide nearly full shade during the summer, sparse shade in the winter and filtered shade in Fall and Spring. Tree size and species will affect the timing and intensity of this variation. The SunEye does not account for this variation in shade. If a bare tree is in the sunpath, it is recommended that […]

Special Code for SPG provides AM/PM data in exported report.

We set-up a special just for SPG that provides data they value highly.  To enable this special code, go to: http://www1.solmetric.com/SPG/ 1. Select: SPG_Switch.exe 2. Run the executable program. 3. Select: Enable SPG Features on this computer. This should turn your Suneye installation into the version SPG installers expect.

Steps to correct “Error connecting to your Solmetric SunEye device”

Condition: During a file transfer, or during the Suneye software installation process, you see this message: ?Error connecting to your Solmetric SunEye device. Please connect your Solmetric SunEye ? device with the USB cable, turn its power on, and click ?Next? to connect to it? Please follow the instructions on this page: http://resources.solmetric.com/get/SunEye-WMDC-settings.pdf (see attachment below) […]