PV Designer activation fails – Internal solution
Occasionally, users of 64-bit Windows OSes are seeing Error Code – 46 and or Error Code – 42 and are unable to complete the licensing process. The Solo server will register the software activation as “successful” and will deduct from their available activations even though the activation was unsuccessful on the user side. Repeated attempts to activate […]
Product certifications for the SunEye 210
Certifications for the SunEye 210: EMC Compliance: FCC Part 15, Industry Canada ICES-003, EN 61326-1, IEC 61326-1 Bluetooth model identification numbers: TX FCC ID: ED9LMX9838, TX IC: 1520A-LMX9838. SAFETY COMPLIANCE: NRTL/SCC certification from TUV Rheinland of N.A. to UL/CSA 61010-1. CE Compliance to EN 61010-1. IEC/EN 61010-1
I have updated my software but now I get a “…software is out of date…” message.
New SunEye software can be downloaded from the Solmetric website here . The installation program updates both the SunEye device and the SunEye desktop software*.The software also checks for updates when connected to the internet, so that you can ensure that you have the latest version. *Note: If you have mismatched software versions it is […]
Are there apps for the Android platform?
Yes, the Compound Angle Tool is available on-line and as an Android app. Other capabilities such as the iPhone apps iPV and ISV are not currently available. We currently have two iPhone Apps available, the Solmetric iPV and the Solmetric iSV, both on the iPhone . The key enablers for both these Apps are the […]
iPV shade derating appears to be incorrect
If the shade derating % looks the same regardless of the obstructions, you may not be “tracing” the skyline accurately. When you do a scan you must keep the crosshair sight on the edge of the skyline obstruction as you turn, e.g. if you have a tree you need to trace out the upper edge […]
Minimum and maximum temperatures look incorrect or do not change automatically.
PV Designer does not automatically set the minimum and maximum temperature settings for your session. You will need to set the “record low” and “average high” temperatures for the array location manually. Note: For United States locations, www.weather.com is a good source for historical temperature information.
iPV app calibration error
Solmetric iPV calibration error If the tilt readings displayed on the iPhone are incorrect, the calibration routine should be performed. The calibration routine is a 3 step process: Vertical (press the button to confirm) Horizontal – “face-up” (press the button to confirm) Horizontal – “face-down” (leave for 2 seconds to confirm) Please note that in […]
How do I know when a new SunEye or PV Designer software update is available?
The SunEye software has a feature where every time the application starts it checks with the Solmetric web server (if connected to the Internet) to see if there is a software update available. If an update is available, the user is prompted with the option to upgrade at that time. Note that this feature has […]
Windows 7: 64-bit SunEye software installation
SunEye software installation will not complete successfully. If you have software version 4.2.2267 or earlier, go to www.solmetric.com and download the newest software here: http://www.solmetric.com/support-downloads.html On some newer computers the SunEye installation software may need to be run more than one time. If the installation stalls at the “waiting for device connection…” screen, click “Cancel” and […]
Error exporting session report and data
If you see the message: “There was an error exporting the report for the currently loaded session named session name ” you may not have the required read/write permissions for the directory (folder) you chose during the export process. Have your IT department modify your access permissions for the directory in question or choose another […]